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Customer Service

  • Shipping and Delivery

    All orders to be processed within approximately 2 BUSINESS days, provided the items are in stock and there are no problems with the payment verification. SomethingTrendy.com does not guarantee same day shipping. Orders will not be processed on weekends and holidays. Orders placed on Friday will be shipped on the Next Monday even air shipment, so Ground shipment will be more economical.

    In order to process your order smoothly, we strongly recommend you to use the same address for your shipping address and billing address. Otherwise, your order will be delayed for further verification.

    We offer Free Standard Shipping on all orders that will ship the United States. Please note that any item(s) NOT indicated as Free Ground or Free Standard Shipping will be charged the appropriate shipping fee.

    In cases of errors or delays caused by the shipping carrier, we will help resolve the dispute at our best ability, yet we will not be held responsible or liable.

    SomethingTrendy.com requires an adult signature on any package over $150.00 in value.

    To CANCEL or MODIFY your order, please contact us via email. We will try to help, but we can not guarantee any cancellation or modification because the package my have already shipped.

    Please note:
    We will not be able to cancel or modify your order after order has been processed (normally 12pm EST every day). FREE GROUND or Free Standard Shipping

    When ordering FREE GROUND or Free Standard SHIPPING promotion item(s), please note:
    FREE GROUND or Free Standard SHIPPING service is available for the USA "only". It takes approximately 4 to 10 business days for delivery.

    Shipping and Handling Charges

    SomethingTrendy.com will NOT charge any customer with Hidden fees on their orders. All charges will be calculated and displayed after you have entered your shipping information and select your shipping method. In order for our system to display an accurate shipping fee, please be sure to enter the correct shipping method. Otherwise, your order will be delayed. Please review the details of your order and inform us of any mistakes via email so that we can expedite the processing of your order.

    Shipping Methods
    Orders usually take 1 to 2 business day for processing

    United States Domestic:

    1. USPS Fixed First Class (4 to 10 business days for delivery excluding day order was placed)
    2. USPS Priority Mail (3 to 4 business days for delivery excluding day order was placed)
    3. USPS Priority Express When Offered (2 business days for delivery excluding day order was placed) (for APO, FPO, VI, GU address)
    4. Free Standard Shipping (5 to 10 business days for delivery to US 48 continental states)
    5. UPS Ground Shipping Times Vary per Location
    6. UPS 3 Day Select (3 to 4 business days excluding day order was placed)

    International Shipping:

    1. USPS First Class International Shipping Times Vary per Location
    2. USPS Priority Mail International (Up to 15 business days for delivery excluding day order was placed)
    Important: We do NOT accept any customer's own shipping account (Federal Express, DHL/Airborne, UPS or any other company) for any order.

  • Privacy & Security

    I. General Information
    BEFORE USING OUR WEBSITE, PLEASE CAREFULLY READ THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS.

    Welcome to the website of Planet Blue, Corp. at www.SomethingTrendy.com ("Site"). The Site is owned and operated by Planet Blue, Corp. (“Planet Blue”), a Florida corporation. By accessing and using the Site, you agree to abide by this Privacy Policy and the Site’s Terms and Conditions. You acknowledge that Planet Blue reserves the right to modify or amend this Privacy Policy and/or the Site’s Terms and Conditions any time. Notice of such modification or amendment may be posted on the Site.

    Planet Blue is committed to protecting the privacy of others. This Site is not directed at and does not target individuals under the age of eighteen. Planet Blue does not intentionally collect information from children or minors.

    II. Information We Collect
    Through this Site, Planet Blue does not use cookies technology. When a purchase is made, the only information acquired by Planet Blue is the following: a purchaser’s shipping address and/or email address.

    Planet Blue may provide you with option of choosing to sign-up to receive letters, updates and/or promotional information from Planet Blue via email and/or regular mail. Signing-up is completely optional. If you choose to sign-up, you will be prompted to provide the following information: your complete name, age, email address, and address. Your personal information will be used solely for the purposes of sending you information. In all promotional communications from Planet Blue, you will be given the option to opt-out of the list for future mailings and/or communications.

    III. Use of Information
    A. Sharing or Selling of Information
    Planet Blue does not share or sell your information to any third parties without your express consent. Your personally identifiable information (information that could be used to identify you), including but not limited to your name and contact information, is considered private and will be treated as such.

    If the security of your information is breached, you will be notified within a reasonable time after Planet Blue becomes aware of such breach and Planet Blue will take all reasonable steps necessary to comply with applicable legislation. If a governmental authority or governmental agency requests your information, Planet Blue will assess the request on a case by case basis and may be obliged to comply with the governmental request in some cases.

    B. Communications About Your Order
    Planet Blue reserves the right, but not the obligation, to send you email(s) regarding your order.

    C. Promotional Communications
    Planet Blue may use your name, email and/or mailing address to send you promotional communications and/or other information if you have signed-up to receive such communications. Within those communications, you will be provided with the relevant contact information that you may use to contact Planet Blue if you choose to opt-out of the list for future mailings and/or communications.

  • Returns & Replacements

    RETURNS AND EXCHANGE POLICY AND INSTRUCTIONS

    PLEASE NOTE: DUE TO HEALTH RESTRICTIONS, WE CANNOT ACCEPT RETURNS FOR UNDERGARMENTS. ALL SALES ON THESE ITEMS ARE FINAL.

     

    We are not responsible for shipping costs (if applicable) on returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or refusal. Store credit will be issued with deduction of shipping cost from the original payment according to the receipt of the returned packages, and a restocking fee of 10% will be deducted from the refund.

     

    We give our customers thirty (30) days from receipt of applicable items to return back to us for an exchange or refund. Customers must pay shipping costs in order to send the returned items back.

     

    If the return was caused by a manufacture’s defect or for receiving the wrong items, we are responsible for the mistakes; the return shipping will be reimbursed (Original shipping in original costs is the maximum reimbursement, so please choose the return shipping method accordingly).

     

    If the return was not caused by a manufacture’s defect or for receiving the wrong items, shipping costs will not be refunded.

     

    Packages refused by customers may incur additional shipping cost charged by the carrier. The package must be returned with original package and labels. Items returned without original package or items that have been used will not be refunded or exchanged.

     

    Please send applicable items for return or exchange to: 

     

    SomethingTrendy.com

    201 Galen Dr Suite 101W, Key Biscayne, FL

    Miami, FL 33149

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